Customer Service

Customer-Services-1

Hourly Carpark Charges

Monday to Friday Saturday / Sunday / Public Holidays Daily Overnight Parking
7:00am to 6:30pm $2.00 per hour or part thereof 7:00am to 11:00pm Free parking 11:00pm to 7:00am $2.40 per hour or part thereof
6:30pm to 11:00pm Free parking

Mapletree Vouchers

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Give your loved ones the freedom to spend with Mapletree gift vouchers. Available in denominations of $10 and $50, these vouchers are valid for use at participating stores in Alexandra Retail Centre, HarbourFront Centre, Mapletree Business City and VivoCity. Please proceed to the Centre Management Office on Level 2 (beside Click Photo Print Centre, #02-09A) if you wish to make a purchase.

For bulk purchase, please contact us at 6377 0598 or email to norhalila.nordin@mapletree.com.sg, allowing at least three working days for processing.

Vouchers are valid for one (1) year from the date of purchase and payment can be made in cash or NETS only.

Click here to found out more about Mapletree voucher participating outlets

SISTIC Ticketing Services

sisticSISTIC Ticketing Counter is located at ARC Customer Service Counter on Level 1.

SISTIC services are available from Monday to Saturday, 10am to 8pm and on Sunday and Public Holiday from 12pm to 8pm.

Call SISTIC hotline at 6348 5555 or visit www.sistic.com.sg for more details.

Corporate Programme

Enjoy special perks and shopping privileges when you flash your staff pass at ARC!

For more information on how to join, please email us at norhalila.nordin@mapletree.com.sg.

Other Services & Facilities

  • SingPost Letter Box / SingPost POP Station
    Located outside ARC’s main entrance on Level 1 (near the taxi stand).
  • Nursing Rooms
    Located on Level 1 and 2.
  • ATMs, AXS Machine & SAM Kiosk
    OCBC and POSB – Level 1 (inside FairPrice)
    DBS Alexandra Branch – #02-33/34
    UOB and State Bank of India – Level 1 (in front of the escalators)
    AXS machines – Level 1 (behind the escalators)
    SAM kiosk – Level 1 (in front of the escalators)
  • Be a Green Shopper!
    You can now cycle to ARC and park your bicycle at our racks located on Level 1 car park.
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